Supplier Performance

At Johnson Controls we are committed to providing safe, quality products and services. It is our goal to work collaboratively with our suppliers to exceed our customers’ increasing expectations, achieving outstanding performance through best in class products, services and processes.  We expect our suppliers to conduct their operations in a socially and environmentally responsible manner, aligning with Johnson Controls values and ethics policy. 

Our supply base is critical to winning in our businesses, in our products and, in delivering to our end customers.  

In order to achieve the highest quality, Johnson Controls has implemented Six Sigma methodologies throughout our organization. We expect our suppliers to do the same.

Supplier must review its company’s quality performance with respect to DPPM (defective parts per million) and warranty performance and take necessary actions to meet Johnson Controls acceptable Six Sigma level. Our goal is for less than 250 DPPM for direct material, and a 15% reduction in supplier-related warranty events.